FAQs
- Home
- FAQs
Which states are you currently operating in?
We currently operate in New York, Connecticut and Florida. Please contact us or check our website for the most up-to-date information regarding our service locations.
Do you accept insurance?
Yes, we accept most of the commercial insurance plans. Details about accepted plans can be provided upon request.
What happens if my insurance isn’t accepted?
If your insurance is not accepted, we can discuss self-pay options.
What mental health conditions do you specialize in?
We treat a variety of conditions including anxiety, depression, ADHD, bipolar disorder, schizophrenia, and more. Please contact us to discuss your specific needs.
Do you treat children, adolescents, and adults?
Yes, we provide care for patients across the lifespan, including children, adolescents, adults, and older adults.
Do you provide therapy, medication management, or both?
Yes, we offer both. Our psychiatrists can manage medications and also provide therapy. We also work with licensed therapists for clients who need ongoing counseling.
What is a deductible in health insurance?
A deductible is the amount you pay toward your care before your insurance plan starts sharing the cost. Think of it as your initial responsibility each year. For instance, if your deductible is $1,000, you’ll need to pay that amount for appointments, therapy sessions, or medications before your insurance begins to cover part of your bills.
What is a copay?
A copay (or copayment) is a fixed, predictable fee you pay each time you receive certain healthcare services. For example, you might owe $25 or $30 at the time of your psychiatric visit or therapy session. The copay amount can vary depending on your plan and the type of service provided.
What does coinsurance mean?
Once you’ve met your deductible, coinsurance is the percentage of medical costs you continue to share with your insurance. For instance, if your insurance pays 80% of a covered visit, you would be responsible for the remaining 20%. This arrangement continues until you reach your yearly out-of-pocket maximum.
What is an out-of-pocket maximum?
Your out-of-pocket maximum is the ceiling on what you’ll pay for covered healthcare expenses in a single year. After reaching that limit, your insurance company covers 100% of approved costs for the remainder of the year. This protects you from unexpectedly high expenses if you require ongoing or specialized mental health care.
What is an out-of-network (OON) provider?
An out-of-network provider is a healthcare professional or clinic that does not have a contract with your insurance company. If you choose to see someone out of network, your coverage may be reduced—or in some cases, you may need to pay the full cost yourself. To avoid surprise bills, it’s always best to confirm that your psychiatrist or therapist is in-network before scheduling your appointment.
How can I find out if my insurance covers mental health services?
The easiest way to confirm coverage is to call your insurance company directly and ask about your mental health or behavioral health benefits. You can also contact our office—our team is happy to help check your benefits, verify eligibility, and explain what your plan covers before your visit.
What happens if my insurance denies a claim?
If a claim is denied, it doesn’t necessarily mean you’ll be stuck with the bill. Our office will review the denial details and help determine the next steps. In many cases, we can assist with the appeal process or resubmit claims with additional documentation. If your plan ultimately doesn’t cover the service, we’ll explain the balance and provide options for payment or adjustment.
Do I need prior authorization for certain services?
Some insurance plans require prior authorization before certain treatments—like medication management, psychological testing, or specialty services—can be scheduled. We’ll handle this process for you whenever possible, working with your insurance company to secure any necessary approvals in advance so your care isn’t delayed.
What payment options do you offer if I owe a balance?
We strive to make mental health care affordable and accessible. If you have an outstanding balance, you can pay using credit or debit cards, HSA/FSA accounts, or even set up flexible payment plans (for qualifying patients). Our billing department can walk you through these options to find what works best for you.
When should I update my insurance information?
It’s important to keep your insurance information current. Please notify us any time your coverage changes—whether you switch plans, receive a new insurance card, or experience policy updates. Providing updated information helps prevent delays, billing errors, or claim denials for your visits.